Frequently Asked Questions – Anglers Tackle Pro
Orders & Delivery
How long does delivery take?
- UK orders: 1-3 working days (track via Order Tracking)
- International: 5-10 working days (customs fees may apply)
Is express shipping available?
Yes – select “Next Day Delivery” at checkout (UK only, orders before 3 PM).
Can I change my delivery address?
Only if the order hasn’t shipped. Contact us immediately via Support Form.
Returns & Refunds
What’s your return policy?
- 30 days for unused items in original packaging
- Exclusions: live bait, customized gear
- Start returns at Returns Portal
How long do refunds take?
5-7 business days after we receive your return.
Products
Are your rods/reels warranty-covered?
Yes – most carry 1-2 year warranties. See Warranty Info.
How do I choose the right fishing line weight?
Use our Line Weight Guide based on target species.
Account & Payments
Can I check my order history?
Log in to Your Account for full records.
Why was my payment declined?
Common reasons:
- Insufficient funds
- Billing/shipping address mismatch
- Bank security block
Technical Support
My product arrived damaged.
Submit photos within 48 hours via Damage Claim.
Need help assembling gear?
Watch tutorials on our YouTube Channel.